FAQ

How long before my order ships?
Most orders generally ship within one to three business days. When checking out you choose your own shipping method, that determines how quickly your package will arrive. We ship via United States Postal Service and also use FedEX for expedited orders. If you need a product for a certain date please contact us to check availability and shipping estimates. 

How long does a special order take?
Special orders are generally complete withing 5-10 business days depending on the size of the project. 

What is your material made of?
Our material is a nylon spandex blend and can stretch up to 20%. It is treated with a flame retardant and is NFPA 701 approved.

Can I return the your products?
Yes most of our stock products have a 30 day return policy. Custom orders and custom products are not returnable. Buyer pays return shipping. We do not pay any import duties or taxes on international orders. To read our full return policy please click here.

What size do your screens stretch to?
The dimensions we list for each screen are the recomnded size when stretched from loophole to loophole. Please note that viewing area is slightly smaller due to concave shape our screens take when stretched.

Do you do special orderes?
We do special orders of all shapes and sizes. Please click here to submit a custom order form.

What screen will fit the trussing?
Our 10x7 Ft screen is made for the 10 foot trussing system we sell. The 7x5 Foot Screen will also fit that trussing system with a suspended in mid air look, or the trussing system can be used as a 5ft trussing system which also fits our 5x5 ft screen. We now also have 15ft and 20ft trussing for our spandex screens. The 15 Ft truss will fit our 16x9 Ft Stretchy Screen and the 20 Ft truss will fit our 20x12 Stretchy Screen.

Can I get a quantity discout?
Yes we have quanity discounts available for large orders. Non profits are charged no sales tax. All orders outside the state of Michigan are not charged sales tax. Please contact us with the products and quantities to see if you qualify for a discount.